Ordering Repeat Prescriptions
You can order your repeat prescriptions by:
- Using the NHS App
- Using our GP online system: EMIS Access
- Put your request slip in the box next to reception
- Post your request to the surgery; we recommend you post your slip at day 18 if using second class post.
We do not take repeat prescription requests over the telephone or email.
Please allow 48 working hours for prescriptions to be processed and ready for collection.
If you have made an unfortunate mistake and have run out of medication we will always try and help. Please bring your repeat slip or a written request into the surgery as soon as possible. We will then endeavour to process your request and ask that you can return to collect your prescription.
Collecting your prescription
You can either collect your prescription yourself or assign any local pharmacy who can collect and deliver on your behalf.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- By using the NHS app
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Managed repeats and repeat dispensing
To help you manage and re-order your repeat medication some pharmacies can offer you a managed repeat prescribing service. If suitable, medication lists are automatically re-ordered on your behalf, after you have ticked and left your repeat slip to be processed for the following month.
You will be given a date for your next collection thus removing the need for you to remember to order
Please speak to our staff or your chosen pharmacy where you collect your medication.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery.
Do not put it in your household bin or flush it down the toilet.
Find out more about prescription charges on nhs.uk.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- Send us a non-urgent query via Patchs
- Phone us after 10am
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- Sore throats
- Tummy trouble
- Aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
If you are going abroad for more than one month, you may be provided with a FP10 prescription which covers the period of travel, up to a maximum of 3 months, provided that treatment does not need to be reviewed by the GP.
Travellers who are for abroad longer periods cease to be a NHS patient once they have been out of the country for more than 3 months. It is expected that such patients will obtain medical attention and supplies of any drugs they require in the country they are visiting.
If a patient going abroad for more than 3 months is travelling to a remote area where drugs are likely to be unobtainable, the GP may provide the patient with a private prescription to cover the duration of travel beyond the first 3 months. The full cost of the drugs will be payable by the patient on a private prescription.
What happens when a hospital doctor changes your medication?
From an outpatients appointment
The hospital doctor will write to the surgery if there are any changes to be made to your medication. Changes will be added on, removed or amended from your record and will be ready to issue when you request it with your repeat slip. If your repeat slip is not up to date, you can request your new medication by writing it on the bottom of the slip. You can also request it by writing your name, date of birth, contact telephone number, address, the items you require and the destination you wish to collect your medication from on a piece of paper to hand into the Surgery. Sometimes the hospital doctor will give you a “non-urgent prescribing request” form to bring to the Surgery within 7 days. We will need 48 hours to get this new medication ready for you.
On discharge from hospital
The ward clerk will send a discharge notification to the surgery advising us of the medications you have been given to come home with (usually 14 days) and any changes to your repeat medication. When you need more medication you can request it with your repeat slip. If your repeat slip is not up to date, you can request your new medication by writing it on the bottom of the slip. You can also request your medication by writing your name, date of birth, contact telephone number, address, the items you require and the destination you wish to collect your medication from on a piece of paper to hand into the Surgery.